Complaints

Your voice matters. If you have had a problem with any of the center's services, or you have an idea for improving them, this page is for you. Every complaint is logged and answered, and raising one will never affect any service you receive from the center.

What happens after you submit?

1. Your complaint is logged and given a reference number.
2. It is reviewed by the center's management within [number] working days.
3. We contact you if any further details are needed.
4. We inform you of the outcome and the action taken.

Confidentiality

All complaints are treated in strict confidence and seen only by the relevant staff in the center's management. You may also submit a complaint without giving your name — though in that case we will not be able to tell you the outcome.